I build Customer Success programs, teach people how to use complicated things, and spend an unreasonable amount of time asking, “Okay...but why do we do it that way?”

HOTMESS CS is where I share what I’ve learned from doing the work—especially around onboarding, enablement, adoption, scalable CS, and making complicated customer experiences feel a whole lot simpler.

Also, customer success doesn’t have to take itself quite so seriously all the time.

My mission: To clarify with joy, passion, and energy!