{"version":"https://jsonfeed.org/version/1","title":"Hot Mess CS","home_page_url":"https://hotmesscs.com","description":"Hot Mess CS","author":{"name":"Hot Mess CS"},"items":[{"id":"https://hotmesscs.com/the-mess/f/i-built-a-beautiful-help-center-then-ai-changed-the-assignment","html_content":"<p>I strongly believe that a customer facing Help Center is mandatory.</p>","url":"https://hotmesscs.com/the-mess/f/i-built-a-beautiful-help-center-then-ai-changed-the-assignment","title":"I Built a Beautiful Help Center. Then AI Changed the Assignment.","summary":"I strongly believe that a customer facing Help Center is mandatory.","date_modified":"2026-09-22T16:00:00Z"},{"id":"https://hotmesscs.com/the-mess/f/the-customer-shouldnt-have-to-understand-your-internal-process","html_content":"<p>There are a lot of things our customers need to learn.</p>","url":"https://hotmesscs.com/the-mess/f/the-customer-shouldnt-have-to-understand-your-internal-process","title":"The Customer Shouldn't Have to Understand Your Internal Process","summary":"There are a lot of things our customers need to learn.","date_modified":"2026-09-15T16:00:00Z"},{"id":"https://hotmesscs.com/the-mess/f/that-one-time-i-spent-hours-creating-onboarding-checklists","html_content":"<p>Onboarding for an Audience of Zero</p>","url":"https://hotmesscs.com/the-mess/f/that-one-time-i-spent-hours-creating-onboarding-checklists","title":"That one time I spent hours creating onboarding checklists","summary":"Onboarding for an Audience of Zero","date_modified":"2026-09-13T17:00:00Z"},{"id":"https://hotmesscs.com/the-mess/f/i-don%E2%80%99t-need-to-be-an-engineer-to-get-technical","html_content":"<p>I am not an engineer. I am not writing the code (unless you need some very cool html)😂</p>","url":"https://hotmesscs.com/the-mess/f/i-don%E2%80%99t-need-to-be-an-engineer-to-get-technical","title":"I Don’t Need to Be an Engineer to Get Technical","summary":"I am not an engineer. I am not writing the code (unless you need some very cool html)😂","date_modified":"2026-09-12T22:00:00Z"},{"id":"https://hotmesscs.com/the-mess/f/your-help-center-is-part-of-the-customer-experience","html_content":"<p>I have WAY too many feelings about Help Center articles.</p>","url":"https://hotmesscs.com/the-mess/f/your-help-center-is-part-of-the-customer-experience","title":"Your Help Center Is Part of the Customer Experience","summary":"I have WAY too many feelings about Help Center articles.","date_modified":"2026-09-12T19:00:00Z"},{"id":"https://hotmesscs.com/the-mess/f/not-every-customer-problem-needs-more-training-1","html_content":"<p>I love training.</p>","url":"https://hotmesscs.com/the-mess/f/not-every-customer-problem-needs-more-training-1","title":"Not Every Customer Problem Needs More Training","summary":"I love training.","date_modified":"2026-09-12T17:00:00Z"},{"id":"https://hotmesscs.com/the-mess/f/if-you-keep-solving-the-same-problem-stop-getting-better-at-it","html_content":"<p>I love solving a customer problem.</p>","url":"https://hotmesscs.com/the-mess/f/if-you-keep-solving-the-same-problem-stop-getting-better-at-it","title":"If You Keep Solving the Same Problem, Stop Getting Better at It","summary":"I love solving a customer problem.","date_modified":"2026-09-12T13:00:00Z"}]}